Frequently Asked Questions

How will my order be packaged?

All orders are package very very discreetly in padded envelopes and or enverlopes, no mention of products names or the website name are on the out side of the packages. IMPORTANT: We no not use a return address.

My order has not arrived yet can you call the mail service and see why its delayed?

No we do not chase orders until the 21 days period has passed and we will simply just reship the order and then we will file a claim for a lost package, calling the post service will not get any answers.

Do i get a tracking number with my order?

Yes all orders are supplied with a tracking number unless you select the a no tracking option (AIRMAIL). Airmail carries no insurance or reship option.

My order has not arrived yet can you call the mail service and see why its delayed?

No we do not chase orders until the 21 days period has passed and we will simply just reship the order and then we will file a claim for a lost package, calling the post service will not get any answers.

Do you have a product thats not listed on your website ?

We can source most products in any quantity, If they is a product you are interested in you can contact us for more information, we will only source products not listed on our website if the order is 100g or over.

Where is my order shipped from?

Depending on what products are ordered, we ship from either our offices in Ukraine, The Netherlands or Portugal.

How Can I Cancel Or Change My Order?

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I am a regular customer can i have a discount?

No, we will decide when we offer discounts and normally you will be notified by email or our blog so be sure to make an account to take advantage of all discounts and offers. Check our Blog for deals on now!

I have seen prices cheaper than yours on another website, will you price match?

Yes as long as the website is a trusted, reputable EU vendor. Contact us.

My order has not arrived after 21 days, can i have a refund instead of a reship?

No you will not get any refund, we are kind enough to offer a FREE reship on missing tracked orders which is more than some vendors offer so a refund is out of the question.
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